Facial Cove Policies

To ensure every guest enjoys a serene, uninterrupted experience, please review our policies:

Booking & Payment

• All services require a credit or debit card on file to secure your appointment.
• We accept cash, but do not have a register on-site, so please bring exact change. Even with cash, a card on file is required to secure an appointment.

Cancellations, Late Arrivals, & Missed Appointments

• Cancellations must be made at least 24 hours prior to your scheduled appointment time.
• Late cancellations (less than 24 hours notice) will incur a 50% fee of the scheduled service.
• Late arrivals over 15 minutes will be considered a no-show. If you know you will be late, please contact us as soon as possible.
• Missed appointments (no-shows) will incur a 100% fee of the scheduled service.

Emergencies

• We understand that life happens. If you have an emergency and need to reschedule, please contact us directly via text at (253) 525-1675. Text is the best method since we are with clients most of the day.

Refund Policy

• Facial Cove does not offer refunds for services that have been fulfilled or for cancellation/no-show fees. This ensures respect for both our staff and other clients.

Age Policy

• Guests must be 18 years or older, or have parental/guardian consent. Please contact us directly with any questions regarding our teen policy.

 
Thank you for respecting our policies. Your consideration allows us to provide every guest with the attention, care, and calm they deserve.